Where Did The Art on My Cards Go?

Awesome art is one of the biggest reasons people collect on NeonMob and almost all of the incredible visual art showcased on NeonMob digital card series is created by NeonMob users. So it follows that we care a great deal about the artists who put endless hours into imagining and crafting all of the great cards that we take so much joy in collecting.

NeonMob has a relatively open platform, allowing users of any skill and experience level to make their own collectible card series. The Amateur category is for those folks who want to get started immediately and are focused on the fun of publishing a series. Amateur series are small and are only available to collect for free. For more serious artists, there is the Pro category. Pro series are available in packs that can be purchased and must be approved through a combination of support from other users and the NeonMob team.

Regardless of the category, it’s important that ALL of the art on NeonMob was produced by the person that submitted it to be published. Or if it’s an organization or company that’s publishing a series, that entity must have the explicit right to use the artwork. It’s spelled out clearly in NeonMob’s terms.

For most part, our users understand and follow this crucial rule. That said, there are times a determined user ignores the rules and attempts to pass off someone else’s art as their own by publishing work that is not original on NeonMob. When a situation such as this comes to our team’s attention, we take the following steps to rectify the situation.

Confirm the plagiarism. Our team investigates the claim that a series uses unauthorized artwork.

Discontinue the series. We make sure that no one can open new packs from the offending series.

Replace the artwork. One of the most important steps, we remove the unauthorized art and replace with a standard “Art Removed” image out of consideration for the actual artist.

Possibly refund any users that purchased packs. For anyone that purchased paid packs from the series, NeonMob will consider issuing a refund of the credits that were spent by affected users. We do not provide any kind of credit bonus or pack refund for users that opened free packs or received cards through trades.

Delete the offending user account. At a minimum, anyone caught passing someone else’s art off as their own is banned from NeonMob. Depending on the scope of the violation, we may take additional legal action against the individual.

It’s unfortunate when an individual chooses to willfully ignore NeonMob’s rules. It’s no fun to have a series you were excited to collect and may have spent money on suddenly have the art removed, but now you should have a clearer understanding of why that happens in the rare instance that it does.

NeonMob is committed to having an open platform that affords anyone the opportunity to create, publish, and earn money from, their own original digital trading card series. If you have reason to believe a card or series might use unauthorized artwork, get in touch